Senior Performance Data Analyst

Job Introduction

Please note due to unprecedented volume of applications this role will now close at 9:30 a.m. on Friday 21st Aug.

The Senior Performance Data Analyst role is based in our Performance and Business Information Team, who are striving to build a data-driven culture across the organisation, improving the Housing Ombudsman’s data capabilities through the implementation of innovative customer-centric reporting and forecasting solutions.

The successful candidate will be responsible for leveraging data from core systems using data transformation techniques to identify, develop and inform. You will deliver robust, high quality actionable customer insights through automation and data re-use, enabling a single version of the truth. In addition, you will identify performance trends, support operational decision-making and drive continuous service improvement, maximising the value of organisational data assets.

To be a success in the role you will bring extensive experience of using Microsoft Power BI to deliver reports and analysis, a track record of stakeholder engagement that helps you to understand business requirements and deliver analytical solutions and the ability to gather requirements, build data platforms and provide the data based insights required to help us to continuously improve. Additionally your commitment to our values of Learning and Excellence will be crucial, as you will contribute to our  understanding of data-driven decision-making and drive organisation wide success.

If you feel you are the ideal candidate for this role, please download the attached job description to find out more.

Closing date: 24th August 2026
Interview date: w/c 7th September 2026 

Note: Following unprecedented levels of interest in our vacancies, we reserve the right to close the role early. We intend on closing this role immediately if / when we receive 150 applications. We therefore strongly recommend that you apply as soon as possible.

The postholder should strive at all times to adhere to the Housing Ombudsman Service values of learning, excellence, openness, and fairness.

HOS is committed to equality of opportunity in all its practices, policies, and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.

At HOS we have a Conflicts of Interest policy, designed to protect the integrity of the HOS decision-making process, to enable our stakeholders to have confidence in our integrity, and to protect the reputation of staff and non-executive members. All new staff and non-executive members of HOS should declare immediately and take actions to avoid any conflict of interest

If you have any questions regarding this vacancy, please email recruitment@housing-ombudsman.org.uk